At Liana Toaster, we want our customers to be fully satisfied with their purchases. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.

Eligibility for Returns

We accept returns only under the following conditions:

• The product is defective, damaged, or incorrect upon delivery.
• The product is unused, in its original packaging, and with all accessories included.
• A request for return is made within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, certain items such as used cookware, small appliances with signs of usage, or products not in their original condition cannot be returned.

Return Process

To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is reviewed, our support team will provide instructions on how to proceed.

Inspection of Returned Items

All returned products will be inspected upon receipt. If the product does not meet the eligibility criteria, it will be sent back to the customer without a refund.

Refund Policy

Since Liana Toaster only accepts cash on delivery, refunds will be provided in one of the following ways:

• Replacement: A new product will be sent if the returned item is approved.
• Refund in Cash: If replacement is not possible, a cash refund will be provided at the time of product pickup or via another agreed method depending on location.

Shipping Costs for Returns

If the return is due to a defective, damaged, or incorrect product, Liana Toaster will bear the shipping costs. If the return is for any other reason, the customer may be responsible for the return shipping charges.

International Orders

As we operate worldwide, return procedures and timelines may vary depending on your location. Customers will be informed of the process when they contact our support team.

Contact Us

For questions or to initiate a return request, please reach out to us at [email protected]